速卖通英文客服常用语

本文主题速卖通英文客服常用语,淘宝客服,淘宝问答。

速卖通是一个支持多国语言的平台，英文是其中一种主要的语言的，所以说大家要做速卖通客服，英文的读写都需要掌握。接下来我来带大家来认识速卖通客服英文常用语。

1、运输途中，客户催发货

friend，justbealittlepaitent,youritemisintransit.ifyoustillnotreceivethegoodswithin20days.ineedrefundyoufullmoneyorsendunewone，thanksforyourunderstanding.

2、更换快递

hi,friend,thisisXXX.becausetheXXXchannelisbusy.inordertosendyousoon,weneedchangeittoXXXchannel,Itiseasytosendyoufast.

friend,pieaseunderstand,soicanhelpyoutrackyourgoodscarefully.andgivequicktalktoyou.Alsoyoucangetbetterservicefromme,likelowestprice,quickershippingspeed,betteraftersalessupport.Myskype：XXX.whatsapp:+86XXXXXXXX.

goodday.

3、节日期间客户催发货

hi,

friend,thanksforyourorder,andyouknownowadaysinchinaisourXXXhoilday,soweneedsendyouthegoodsafterthehoildayendup,neverworrythat,afterwegotoworkatthedateXXXX,wewillsendyouthegoodsandgiveyouthetrackingnumberfast.Anyproblem,just

feelfreetotalkwithme.Myskype：XXXX.whatsapp:+86XXXXX.

goodday.

4、节日后客户催发货1

hi，friend，

iwillsendyouthegoodsthisweek,becausewejustcomebacktoworktodayfromchinaXXXXhoilday,hopeyoucanunderstand,thanksalot.

5、节日后客户催发货2

Hope

youcanunderstand,friend,wetrytosendyouthegoodsfast.youknowwejustendupourXXXhoilday,sowehavesomanyorderstobendealedwith,justbealittlepatient.weneedtesteachgoodscarefullybeforeshipment.alsoneedsendthegoodsaccordingtotheordersoftimesequence,hopeyoucanunderstand.

6、周末客户催发货

Hi,friend,donotworrythat,justbecausewehave2daysoff,sothepostofficealsohavedayoff,weneedsendyouthegoodsnextweek,hopeyoucanbealittlepaitent,thanksalot.

7、发错货纠纷

hi,friend,wearesorryfortheproblemoftheproduct.justwecheckeditforyou,theworkerinourwarehousetheymadeamistake.theychoosethewrongoneforyou.

hopeyougiveusachance.weofferyou2solution.

(1)youcankeepXXX,

wewillgiveyouXXXdollarsrefundandXXXXdollarsdiscountforyournextorder.

hopeyoucancancelthedisputeandgiveusall5starfeedbackforthisorder.

(2)ifyoucan'tacceptit,pleasehelptoreturnittous.

whenwereceiceit,wewillgiveyouthefullrefund.whichsolutiondoyouchoose?waitingforyourreply.

8、差评留言

hi,friend,iseeyougiveme1star&badfeedback.friend,ifok,justsendmeapicturetoseeit,ineedletmyengineertohelpyoufixtheproblem,alsohopeyoucanhelpmerevisedthebadfeedback,giveme5star&goodfeedback,waityourreply,thanks,nexttimewhenyoubuy,iwillapplytheVIPpricefrommycompanyforyou.

thisisthelinktelluhowtorevisethebadfeedback:http://help.aliexpress.com/revising_feedback.html

9、提醒卖家收货并给与好评

Hi,friend

Thankyouforshoppingonourstore.Checkedontrackingwebsitethatyouhavereceivedyourorder.wehopeyouareenjoyingyourpurchase!

Yourshoppingexperienceisveryimportanttousandourbusiness.Wewouldliketoinviteyoutoleavepositivefeedbackonourproductsandservice.Itonlytakesamoment,andit’sagreatwaytohelpothersmakepurchaseslikeyours!

Ifyouareunsatisfiedwithanyaspectofourservice,pleasecontactusfirstsowecantrytoresolveyourproblem.

Thankyouforyourcustom,andwelookforwardtoprovidingyouthebestbuyingexperienceagainonAliExpress.

客服怎么和买家沟通?

站内信、电话、邮件，当然在推广营销上，还可以在facebook和instagram上与粉丝互动,EDM也是获取客户的方法。

速卖通客服英文常用模板，大家可以参考文中的，如果你英文底子好，那可以随意发挥，但是一定要尊重客户，对客户是有礼貌的，这是做客服的基础要求。

幕思城为您更新最近最有用的电商资讯、电商规则速卖通英文客服常用语,淘宝客服淘宝问答。了解更多电商资讯、行业动向，记得关注幕思城！

这个问题还有疑问的话，可以加幕.思.城火星老师免费咨询，微.信号是为: msc496。