速卖通站内信怎么写

本文主题淘宝,淘宝站内,淘宝问答。

速卖通平台的卖家和买家一般都是通过站内信来沟通，那么面对不同的情况，需要发送不同的站内信，但是很多新手卖家没有经验，不清楚速卖通站内信怎么写，为了帮助大家解决这个问题，我整理了一些站内信模板，赶紧去看看吧!

站内信处理的基本原则

1、批发的站内信消息优先处理。抓住一个老客户，有时候可以顶你一天的销售额，要把更多的精力放在批发订单上，争取拿下批发订单。

2、如实回答，切勿忽悠。客户询问产品的相关功能，知道就是知道，不知道就是不知道，不确定就说不知道，一旦你说了可以支持，结果买回去用不了，速卖通纠纷退全款，妥妥的。(客户要懂产品+物流+销售等等)。

站内信分类及具体方法：

1、产品问题

问外观相关(尺寸，颜色等)

DearValuedCustomer

Thanksforyourgreatinterestinouritems,Wearegladtotellyouthatthismodelwehave4colors:Black,Green,Blue,Red,andallthecolorinstock,youcandirectlyplacetheorderinmystore.

Oncewereceivethepaymentfromyourside,wewillarrangetheshipmentforyouASAP

Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

询问是否有库存

DearValuedCustomer

Thanksforyourgreatinterestinouritems,Infactthisisareallynewiteminthemarket,Wejustsellout,sothenewstockwillarrivein2weeks,Butyoucanplaceanorderfirstinmystore,Oncewehavenewstock,WeneedsendalltheordersaccordingtoOrderDate，earlyorders,weneedshipitfast.

Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

询问产品功能

DearValuedCustomer

Thanksforyourgreatinterestinouritems,itcanconnectwithtwodeviceatthesametime,Butwehavetestedit,Whenyouconnectwithoneheadphone，thesoundqualitywouldbemuchbetter.

Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

询问产品折扣(利润高可以考虑折扣)

DearValuedCustomer

Thanksforyourgreatinterestinouritems,SinceyouarealreadymyVIPCustomer,wejustapplythediscount$2foryouforthisitemfrommycompany.

Afteryouplacetheorder,plsdonotpayitfirst,Trytoleavememessage,sowewillchangethepriceto$**foryou,andthenletyoufinishthepayment.

Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

询问产品批发

Dear****

Thanksforyourgreatinteresttomyitems,InfactyourarealreadymyVIPprice,beforeyouhaveboughtmanytimesinmystore,soijustapplytheVIPpriceforyoufrommycompany,AlsowehaveourownfactorySowecanarrangeitfastforyou.

Eachwecanselluonly$**,So**pcspriceis$**,Andiconfirmitwithmyshippingcompany,youneedpaytheTNTshippingfee$**,so**pcstotalpriceis$**,whenuplacetheorder,donotpayfirst,leavememessageletmechangethepriceforyou,afterichange,iwilltellupay,andprioritytosendyourorder.

Ifyouhaveanyquestions,pleasefeelfreetocontactuswaityourkindlyreply,thanks

2、物流问题

询问发货时间

DearValuedCustomer

Thanksforyourorder,Infactwehavereceivedyourmoney,UsuallymycompanyQCneedtestitcarefullybeforeweshipping,Becauseweneedguaranteebetterqualityandwellpackageforyou.

Totallyweneedarrangeyourpackagewithin2days,Neverworrythat,Onceweshipped,weneedupdatethetrackingnumberforyou,andgiveyoutherackingwebsite,soyoucanknowyourpackagewhereitisgoingon.

Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

询问是否支持本地配送

DearValuedCustomer

Thanksforyourgreatinteresttomyitems,ThisitemswehavemanyinstockinRussianWarehouse,WecanshipitforyoudirectlyfromRussianWarehouse,Soyoucanreceiveitreallyfast.

Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

运送时效(小包)

DearValuedCustomer

Thanksforyourgreatinteresttomyitems,UsuallywesendittoyoubyAliExpressStandardShipping,ThisisAliexpressOfficialShippingWay,Accordingtomyexperience,itwilltake3~4weekstoyourlocalplace.

Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

3、售后问题

质保时间(1年)

Thanksforyourgreatinteresttomyitems,AlltheitemsinmystoremycompanyQChavetesteditcarefully,andwecanprovideyoutheguaranteefor1year.

Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

支持本地退货

DearValuedCustomer

Thanksforyourorder,InfactyoucanseewesupportdomesticreturninRussian,Ifyoureceivetheparceldonotlikeit,youcanreturnittoAliexpressRussianWarehousewithin7days.

Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

海外仓选择不了

DearValuedCustomer

Reallysorryfortheinconvenience,JustbecausewehavesetsomeremoteareafromMoscow,CannotshipitfromRussianWarehouse,ForlongaddressfromMoscowiseasytolosethepackage,alsobuyerneedpayhighshippingfee,soyoucannotchooseshipitfromRussianWarehouse.

Ifokhopeyoucanunderstandit,andplaceorderfromChina,Bestwish

希望今天分享的这些站内信模板对大家有一些帮助!不管是想要通过站内信来打动买家下单购买，还是通过站内信处理好店铺的售后服务，都需要注意自己的话术，以免引起对方的误会，导致出现投诉哦!

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